Website Terms and Conditions

Hello! Welcome to the Doctors of Osteo’s Terms and Conditions. Or, as we like to call it, the Nerves and Bones behind our Website.
Here you’ll find the methods we use to make sure our website is a happier, healthier and better place for you to surf (that won’t get you wet!)

A few housekeeping rules so you can experience our website safely

We just wanted to make you familiar with these conditions:

(a)               These following terms and conditions (Terms) apply when you use this website (Website).

(b)               You agree to be bound by these Terms which form a binding contractual agreement between you and us, DOCTORS OF OSTEO PTY LTD ABN 18 164 832 811 trading as DOCTORS OF OSTEO (Doctors of Osteo, our, we or us).

(c)               We may change these Terms at any time by updating this page of the Website, and your continued use of the Website following such an update will represent an agreement by you to be bound by the Terms as amended.

Access and use of our website

We’re so happy you’re with us! There are just a few things we need to point out: you need to use the Website in accordance with these Terms and any applicable laws, and it’s your responsibility to make sure that any of your employees, sub-contractors and any other agents who use or access our Website must comply with the Terms and any applicable laws.

The jargon-free agreement

We’d appreciate it if you don’t:

(a)               copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Doctors of Osteo (that’s us!);

(b)               use the Website for any purpose other than the purposes of browsing, selecting or purchasing our Goods;

(c)               use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d)               use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e)               use the Website with the assistance of any automated scripting tool or software;

(f)                act in a way that may diminish or adversely impact the reputation of Doctors of Osteo, including by linking to the Website on any other website; and

(g)               attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

(i)                 gaining unauthorised access to Website accounts or data;

(ii)                scanning, probing or testing the Website for security vulnerabilities;

(iii)               overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or

(iv)               instigate or participate in a denial-of-service attack against the Website.

We’ll make sure the info on the Website is up-to-date – but just in case…

We know how important it is to make sure that our Website is up-to-date and accurate. However, we know that mistakes can happen – as far as we know (and to the maximum extent permitted by law) we acknowledge that sometimes the Website won’t be:

(a)               free from errors or defects;

(b)               accessible at all times;

(c)               that the messages sent through the Website will be delivered promptly, or delivered at all;

(d)               that the information you receive or supply through the Website will be secure or confidential; or

(e)               that any information provided through the Website is accurate or true.

(f) We do reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.

Please do not steal our intellectual property (we put in a lot of hard work to make it ours)

(a)               Doctors of Osteo retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b)               You can absolutely make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. However, you can’t reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Doctors of Osteo or as permitted by the law.

Be vigilant with 3rd party links

While most of the things on our Website are affiliated with us, here are some things to be aware of:

(a)               The Website may contain links to other websites. We unfortunately have no control over the content of the linked websites, so we can’t be responsible for them.

(b)               Inclusion of any linked website on the Website doesn’t mean they have our approval or endorsement of the linked website.

Your security matters to us

At Doctors of Osteo, we do want you to be aware that we can’t accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices that happen in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

See anything suspicious? Please let us know!

If you become aware of misuse of the Website by any person, any mistakes that may be in the material on the Website or if you’re having any difficulty in accessing or using the Website, please let us immediately using the contact details or form provided on our Website!

Privacy? We’ll draw the curtains

Just as we always make sure to protect your privacy, we’d love if you could read over ours, and ensure you agree to it if you do provide us with your personal information.
This can be found at our Privacy Policy page.

Allow us to translate the terminology for you

We know the aspects of our T&Cs can seem a bit tedious. But just so we’re on the same page, we’re putting this here for easy reference!

(a)               (Governing law) This agreement is governed by the law applying in Victoria, Australia.

(b)               (Jurisdiction) Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

(c)               (Amendments) These Terms may only be amended by Doctors of Osteo in accordance with the Terms.

(d)               (Waiver) No party to these Terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

(e)               (Further acts) Each party must promptly do all further acts and execute and deliver all further documents required by law or reasonably requested by another party to give effect to these Terms.

(f)                (Assignment) A party cannot assign, novate or otherwise transfer any of its rights or obligations under these Terms without the prior written consent of the other party.

(g)               (Entire Agreement) These Terms embody the entire agreement between the parties and supersede any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of the Terms.

(h)               (Interpretation) In these Terms, the following rules of interpretation apply:

(i)                 (singular and plural) words in the singular includes the plural (and vice versa);

(ii)                (gender) words indicating a gender includes the corresponding words of any other gender;

(iii)               (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(iv)               (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(v)                (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(vi)               (these Terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these Terms, and a reference to these Terms includes all schedules, exhibits, attachments and annexures to it;

(vii)              (document) a reference to a document (including these Terms) is to that document as varied, novated, ratified or replaced from time to time;

(viii)             (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(ix)               (includes) the word “includes” and similar words in any form is not a word of limitation; and

(x)                (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.

Gift Card Terms and Conditions

Welcome to our Gift Cards’ Terms and Conditions page – here are the little details that help us look after our ‘move and check’-ups in our community, and how we help give back to you!

We want our gifts to be fair to everyone – so let’s look at the bare bones of it!

There are some T&Cs (Terms) that will apply when you use our gift cards (Gift Card) and/or our VIP gift cards (VIP Gift Card) (referred to in these Terms as Gift Cards).

(a)       That these Terms which will form a binding contractual agreement between you and us, DOCTORS OF OSTEO PTY LTD ABN 18 164 832 811 trading as DOCTORS OF OSTEO (Doctors of Osteo, our, we or us).

(b)        That if you use our website (Website), and our Gift Cards, you also accept that you’re bound by our Website Terms.

(c)         We can update our Terms at any time via our Website, and if you use our Gift Cards as a result, will keep our agreement via the Terms.

The Gift Card – our big give-back to you!

It is important to us that our community gets better healthcare – and to us, that means investing in accessible osteopathy treatment for you. To make sure we can keep providing this positive benefit, and to be fair to our community, we need you to stick to a few rules. These terms apply to any Gift Cards issued by Doctors of Osteo.

(a)          Gift Cards are obligation and commitment free. You don’t have to use your Gift Card!

(b)          There isn’t any time limit on any Gift Cards and Gift Cards have no expiry date.

(c)          You can only use a Gift Card once. We’re sorry!

(d)          Gift Cards are only valid when you present the Gift Card on the day of your consultation.

(e)           Gift Cards are only valid for all services provided at Doctors of Osteo, Hawthorn East, Victoria (but not products).

(f)            Gift Cards aren’t transferable or redeemable for cash.

(g)           Gift Cards cannot be replaced if they are lost. Treat your Gift Cards like cash and try not to lose them.

(h)           Gift Cards cannot be used in conjunction with a VIP Gift Card. You cannot use a Gift Card and a VIP Gift Card for the same consultation.

(i)           Doctors of Osteo retains the right to redeem or not redeem any Gift Card. Our decision is final as to whether we honour a Gift Card or not.

Our heart-to-heart present for you AKA the Gift Card.

We’re so glad you’re coming to see us! If you’re doing so with the Gift Card, we’d just like to point out some Terms to you.

(a)           The Gift Card is for all full-priced services at Doctors of Osteo, Hawthorn East (but not products).

(b)           Gift Cards can only be used once for the total value on the Gift Card. However, multiple Gift Cards can be used together, up to the service amount.

(c)           Gift Cards must be presented at the time of consultation and handed to Doctors of Osteo.

(d)           Gift Cards cannot be reused, we’re sorry!

Helping those in need - our VIP Gift Card.

Some patients may be provided with a VIP Gift Card due to special or exceptional circumstances including financial disadvantage. (We don’t want you to feel like you’re missing out if you do not get one!) If you are one of these patients, these additional T&Cs apply to the use of the VIP Gift Card.

(a)           VIP Gift Cards are only redeemable for one service per day.

(b)           VIP Gift Cards can be reused (provided it is on a different day).

(c)           VIP Gift cards are personal. They are only intended to help the person they have been assigned to. We understand you may want to share the Doctors of Osteo love (we truly appreciate all your love and support!), but our VIP Gift Cards cannot be shared with anyone such as with your family or friends to keep things fair. If we find that you are abusing the VIP Gift Card system, we may have to take back your VIP Gift Card. Please use it honestly as otherwise it ruins a great thing for everyone, so we kindly ask you to not take advantage of this caring initiative 🙏

(d)           We may require you to sign your VIP Gift Card and ask for identification to make sure it is only you using the VIP Gift Card.

This shouldn’t be a pain in the neck.

Having an issue with your Gift Card? Let us know – we’d love to help!

Just as a precaution though – we must let you know that we can’t help if you commence court proceedings relating to any dispute arising from, or in connection with, these Terms without seeking us out (in good faith) to solve the issue (unless you’re seeking urgent interlocutory relief or the dispute relates to compliance with this clause).

Don’t worry about skeletons in the closet – privacy is important to us.

(a)               Our Patient’s consent is our Number 1 priority before we go ahead with any assessment or treatment procedures (in accordance with our Privacy Policy).

(b)               If you want to go ahead with your procedure or assessment, you’re agreeing to our Privacy Policy, which can be found on our Website.

The neural connections – terminology that may help:

(a)               (Governing law) This agreement is governed by the law applying in Victoria, Australia.

(b)               (Jurisdiction) Each person privy to the agreement agrees that they fall under the exclusive jurisdiction of the courts of Victoria, Australia and courts of appeal, if they go ahead with any proceedings arising out of or in connection with this agreement. Each party therefore (permanently) sets aside and doesn’t bring up any objections via any legal process, on the basis that these objections are not convenient to both parties.

(c)               (Amendments) These Terms can only be tweaked by Doctors of Osteo according to the Terms.

(d)               (Waiver) If you’re party to these Terms, unless you have a waiver that’s in writing, and signed by the other party granting the waiver, it may not apply otherwise.

(e)               (Further acts) All the parties involved must promptly carry out the further acts and execute and deliver any further documents, if it’s been required by law or reasonably requested by another party to give effect to these Terms.

(f)                (Assignment) A party can’t assign, replace with a new contract or transfer any of its rights or obligations under these Terms if it hasn’t gained the prior written consent of the other party.

(g)               (Entire Agreement) These Terms embody the entire agreement between the parties and replace any previous negotiations, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of the Terms.

(h)               (Interpretation) In these Terms, the following rules of interpretation apply:

(i)                 (singular and plural) words in the singular includes the plural (and vice versa);

(ii)                (gender) words indicating a gender includes the corresponding words of any other gender;

(iii)               (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(iv)               (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(v)                (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(vi)               (these Terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these Terms, and a reference to these Terms includes all schedules, exhibits, attachments and annexures to it;

(vii)              (document) a reference to a document (including these Terms) is to that document as varied, novated, ratified or replaced from time to time;

(viii)             (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(ix)               (includes) the word “includes” and similar words in any form is not a word of limitation; and

(x)                (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.